Retail Manager

The Better Food Company

To lead and inspire the retail team, in order to maximize the business potential of the retail operation, through delivery of efficient practice and excellent customer service.

You will be expected to uphold company values and ethos, lead by example and help all retail staff achieve their best potential.

You will also be expected to lead the team to meet company targets and standards, and sustain and increase business potential.

MAIN RESPONSIBILITIES
To actively support the General Manager to deliver business objectives and activities, and encourage team member awareness and involvement in these objectives.
To assist with the delivery of the company vision and ethos, and to lead and motivate staff with this aim.
You will be responsible for ensuring Health and Safety regulations and Hygiene regulations are enforced and complied with within your department. It is your responsibility to work with the Safer Food Better Business manual and ensure all paper work is up to date.
You will be responsible for the security of the shop, maintain good CCTV records and implement a clear policy and approach to shoplifting
You will be responsible for the shop opening hours and all that occurs within those opening hours
You will be responsible for staff recruitment, inductions, and the training and development of team members, including regular reviews.
You will be responsible for meeting financial targets, adhering to wage budgets and spending budgets.
You will be responsible for monitoring and achieving target margins and ensuring all stock is delivering adequate return.
You will have ultimate responsibility for stock levels and monitoring, through stock taking, and sensible purchasing and be held accountable for meeting agreed stock holding targets.
To lead and inspire on the delivery of excellent customer service, and to maintain and develop the best possible customer experience.
To take full responsibility for the management of tills, cash, cash handling, transactions, discrepancies and end of shift reporting.
To communicate effectively with and deliver appropriate support to all departments throughout the business, and promote good working relationships.
You will be expected to ensure the efficient ordering, receipt and management of goods for the retail department, and to ensure the department is adequately and appropriately stocked.
To provide a safe, clean and tidy environment for the customers
To ensure the overall look and ambience of the shop, through good display and good promotions, as well as through full shelves, good signage and a clean and tidy environment.
You will be expected to uphold and enforce discipline where necessary, within your department.
You will be responsible for overall morale and team member well being within your department.
EXPECTATIONS
The Better Food Company prides itself on excellent customer service through all departments of the business. We expect all team members to fully embrace this approach to customer care, and all managers to lead and inspire by example.
You will be expected to lead your team by example in all areas, particularly on time keeping, conduct and attitude to work.
You will be expected to embrace and undertake change in a positive fashion, as and when requested by the General Manager and the Company Director.
You will be expected to put the best interests of the company at the forefront of all that you do at BFC.

Please send your application for the attention of Amanda.